Help · FAQ

CVY FAQ: Questions,
answered.

Sizing, grip socks, care, shipping, returns and team kits. 28 straight answers from the studio in Los Angeles.

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Six topics. One page.

Jump straight to what you need, or scroll through everything. Still stuck at the end? Our team in LA answers within 48 hours.

Holding up a CRKSOLY. graphic tee in the CVY stockroom, boxes stacked behind

01

Sizing & fit

4 answers

Seven pairs of CVY Caste game socks in white, black, yellow, navy, red, light blue and green

02

Grip socks

3 answers

CRKSOLY. shorts and number 10 tees laid out flat in grey, rust, red, olive, sky, black and lilac

03

Materials & care

5 answers

Packing an order in the CVY stockroom between shelves and shipping boxes

04

Shipping & orders

5 answers

CVYLA and CRKSOLY. hoodies, sweats and a training jacket draped over a wooden bench in the sun

05

Returns & exchanges

5 answers

Three Palmdale players in white and green CVY kits packing CRKSOLY. backpacks on a rooftop

06

Teams & bulk orders

6 answers

01

Find your size

Sizing & fit

4

Which sizes do you carry?

Adult tees, hoodies, jackets and pants come in S to XL, and many styles go up to XXL. Youth pieces run YS to YXL. Every product page shows the sizes that are in stock for that item.

How do CVY clothes fit?

Each product page has a Size & Fit note with the model's height and the size they wear. For example, on the Velora Jersey Training Tee our model is 6'2" in an XL, and on the LA Industrial Hoodie the model is 5'10" in an M. Pieces named Oversize are cut loose on purpose.

I'm between two sizes. Which one should I get?

Email us at support@cvyco.com with your height and how you like the fit, snug or relaxed, and we'll help you pick.

Which grip sock size do I need?

White Training, FBL. Black Training and PNK BCA grip socks come in Men 8-11 and Youth 3-7. Caste Game Socks and Tweb Low-Cut grip socks come in Men 8-11.

02

Ours, explained

Grip socks

3

What do grip socks do?

The grip pads on the sole hold your foot in place inside the cleat, so it doesn't slide when you cut, sprint or stop. That's the grip control and extra safety we build into every pair.

Which grip socks should I pick?

Training: CRKSOLY. White Training or FBL. Black Training, $29.99. Match day: Caste Game Socks in 7 colours, $39.99. Low-cut: Tweb Low-Cut, 1/4 ankle length, $29.99. And PNK BCA, $35.00, a pink pair in support of breast cancer awareness. Compare them all on our grip socks page.

How does the grip sock subscription work?

Pick Monthly on any grip sock product page and you pay $18.99 a month, so fresh pairs arrive before the old ones give up. You can manage your subscription from your account.

03

Make it last

Materials & care

5

What are your grip socks made of?

Training and PNK BCA grip socks: 90% nylon, 10% cotton. Caste Game Socks: 90% nylon, 10% bamboo. Tweb Low-Cut: 90% nylon, 10% spandex. All of them have a soft, cushioned foot.

How do I wash grip socks?

Machine wash. Every pair carries its care instructions on the product page and the label.

How do I wash tees, hoodies and training tops?

Wash delicate and hang dry. Our cotton pieces and our mesh training tops both follow the care note on their product page, which keeps the print, the fit and the colour sharp.

What is the Velora mesh?

Velora is our three-layer mesh, built to breathe, move and last. It's in the Velora Jersey Training Tee, and the team version, Velura 3-Blend Cut Mesh, is used for custom team kits.

Where are CVY products designed?

Every CVY and CRKSOLY. piece is engineered in California, at our studio in Los Angeles.

04

Getting it to you

Shipping & orders

5

How much is shipping?

Shipping is free on orders over $75. For smaller orders, the exact cost and delivery options for your address show at checkout before you pay.

How long does delivery take?

Most US orders arrive in 7 to 10 days, and orders to California usually in 3 to 5 days. Your tracking link arrives by email once your order ships.

Where is my order?

Your shipping confirmation email has a tracking link. Can't find it? Email support@cvyco.com with your order number and we'll check for you.

Do you ship outside the US?

Team programs ship worldwide. For a regular order, enter your address at checkout to see the delivery options for your country.

My item arrived damaged, or it's the wrong item. What now?

Check your order when it arrives and email support@cvyco.com right away with your order number and a photo. We'll look at it and make it right.

05

30 days to decide

Returns & exchanges

5

What is your return policy?

You have 30 days after you receive your item to request a return. It needs to be in the same condition you got it: unworn, with tags, in its original packaging, plus your receipt or proof of purchase.

How do I start a return?

Email support@cvyco.com with your order number. If your return is accepted, we send you a return shipping label and instructions. Items sent back without a return request first can't be accepted.

Can I exchange for another size?

The fastest way is to return the item you have and, once the return is accepted, place a new order for the size you want.

What can't be returned?

Sale items, gift cards and custom team orders are final sale.

When do I get my refund?

We let you know once your return is received and checked. If it's approved, the refund goes back to your original payment method automatically. Your bank may take a few days to post it. Full details in our refund policy.

06

Every team, first division

Teams & bulk orders

6

Do you make custom team kits?

Yes. Clubs, schools and academies get kits designed from scratch, with zero duplicate designs: your design is never sold to another team. Start on our Teams Only page.

What can we customize?

TPU branding, raised embroidery, cotton brim finishing, laser cut details, dedicated sublimation, and V-neck, round, polo or zip collars. Beyond the kit we also do training wear, travel sets, custom bags and fan wear.

What comes in a team kit package?

A full package can include a home jersey, an away jersey, shorts, socks and an alternative training top for every player. We build the exact list with you.

How long does a custom order take?

Plan for 7 to 8 weeks for production plus shipping, so get in touch well before your season starts.

Can a custom order be changed or refunded?

No. Custom orders for teams, schools and clubs are final sale and can't be changed, cancelled or refunded once confirmed, so we go over every detail with you first.

How do we get started?

Send an inquiry from the Teams Only page or email support@cvyco.com with your club name, number of players and season start. We come back with everything you need.

The short version

Good to know.

$75

Free shipping

On orders over $75, applied at checkout.

30days

To return

Unworn, with tags, in the original packaging.

$18.99

Grip sock subscription

Monthly. Fresh pairs before the old ones give up.

48h

Reply time

Real people at the studio in Los Angeles.

White training grip socks on feet

Training · $29.99

White Caste game socks on feet

Game · $39.99

Black low-cut grip socks on feet

Low-cut · $29.99

Not sure which pair?

Compare grip socks

Teams & organizations

Ordering for a team?

01

Send an inquiry with your club, player count and season start.

02

We design your kit from scratch. Never reused, never resold.

03

7 to 8 weeks for production plus shipping, worldwide.

Build your team kit

Still have a question?

Ask the team.

Send us your question with your order number if you have one. We reply within 48 hours.

support@cvyco.com

support@cvyco.com

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